UPS
1Who would I contact to recommend they switch from UPS to FX to ship their wine? I forgot that my package will require an adult signature and sent it to my home. There’s nobody there when they’re due to deliver. I checked into rerouting, but that costs $6. And they apparently won’t even do that for alcohol. So I called to ask about picking up from the hub. They don’t do that, either. Only option is to pay $12 to have them come at a set time. Yeah, no.
FX has allowed rerouting to a nearby FXO for free for at least 20 years. They also will automatically reroute to a FXO after three attempts to deliver at the given address. UPS will send it back to Casemates if nobody’s home for any of the three attempts.
Seems to me that FX has far better customer-oriented service than UPS does when it comes to delivering alcohol.
- 5 comments, 8 replies
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Couldn’t agree more about UPS being crap from a consumer standpoint. Previous pleas to switch back to FedEx or at least offer a choice, as many online wine sellers do, have fallen on deaf ears.
UPS will redirect alcohol, however. Yes, there is a $6 fee or you can sign up for a year-long subscription for around $20.
I am subscribed but still have issues trying to get my deliveries. They cut out some of the third party retailers who would hold packages which severely limits my ability to redirect to a convenient location and I have had zero luck when I choose a UPS Store as a redirect location. They either refuse the package (with false tracking that says “business closed or customer not available”) or they want an additional fee to release the package. Even though I have already paid UPS for the ability to redirect!
Finally, I will mention that they used to not allow a redirect until at least one failed delivery attempt. They did that to me when I knew I would be out of town and worse, they would not redirect without a door tag #. The tracking # wasn’t good enough. That package was returned since I had no access to the door tag. I believe they now allow redirect before a delivery attempt, so at least there is that, despite far fewer redirect location choices.
@chipgreen @SylvreKat @winedavid59
I’ll call myself lucky, as I use a local UPS franchise location for my default ship-to address.
I guess a few bottles goes a long way to no additional charges, and I’m not a paying UPS customer.
I pay the $20 because I get way too many wine shipments and I don’t want to play the guessing/waiting game as to when it’ll be delivered. I haven’t had any issues in the three years I’ve use the service. The wine is always waiting for pickup at my local UPS store. Of course, if you don’t have one, then that is a different issue.
I have found which one is better is really honestly dependent on where you live. Last place I lived, FX liked to deliver after 6 PM when the office was closed and would leave stuff, including signature required items, outside in front of the rental office, even when it was raining. No manner of complaining made a difference.
I guess the new spinning white thing on top of the truck is the new promised air conditioning lol.
@ScottW58 Oy
I guess that means the truck will only get as hot as an attic that has the same sort of thing?
@klezman
Exactly. Lol
Anyone else get this email from RWS - maybe an option for Casemates in the future?
"Not sure if you’ll be home for delivery? Don’t want to re-arrange your schedule to wait for a UPS delivery window they may not hit?
We get it. Shipping alcohol isn’t easy especially since it requires an adult to sign for it at the time of delivery. Well, we’ve heard your complaints and we’ve been hard at work implementing a solution in our checkout.
Today we are very excited to announce that you can now select to have your Reverse Wine Snob Insider Deals shipped directly to a UPS Store or other authorized UPS Access Point WITH NO ADDITIONAL FEES. Just click on the Shipping Method section at checkout and select the location of your choice!
This new process is 100% UPS compliant and generates the UPS required hold at location label.
Ship Your Insider Deals To UPS Access Points - Available Now At No Extra Cost
As some of you have unfortunately found in the past, simply entering a UPS Store address as your shipping address often results in packages being rejected, or UPS Stores demanding the dreaded $5-$10 additional fee at pick-up.
The reason for that is that the UPS Stores (which are mostly franchises, not corporate owned) don’t get a cut of the shipping revenue if you try to send it to the store directly. This is why you are also typically charged a $5-$10 fee if you try to redirect the package after the fact through the UPS MyChoice app - this is to compensate the store for their work. (We’re not defending this model, just explaining it.)
With our new 100% UPS approved method, which must be selected at the time of checkout (we cannot switch your package to this after the fact), there are no additional fees as the Access Point gets a cut of the shipping revenue with this label.
Your package will then be shipped to the temperature controlled Access Point location of your choice and held for 7 days, to pick up at your convenience. You will receive notifications both when it has arrived and as it is nearing the end of the 7 day window."
@ctmariner “you are also typically charged a $5-$10 fee” Yeah, the fee at my UPS Store is $20/day.
@ctmariner @FritzCat
Since RWS is run by WCC I’m sure @WineDavid59 is aware of this possibility. Perhaps it’s coming to a casemates near us soon?
@ctmariner @FritzCat @Winedavid59
@klezman
Don’t get our hopes up!
@ctmariner @FritzCat @klezman @Winedavid59
WCC does shipping for RWS, at least that’s my understanding; ‘run’ may be a bit too strong in describing the association.
@ctmariner @FritzCat @rjquillin @Winedavid59 Correction accepted. I think WCC “runs”, or at least “administers”, the e-commerce piece of the site, not the rest.